Terms of service

Terms of Service

1. Overview

This website is operated by STRYQ LTD (“we”, “our”, “us”).
By visiting our site or purchasing from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree, you may not access the site or use any services.

2. Company Information

STRYQ LTD
Registered in the United Kingdom
Trading as STRYQ
Email: team@stryq.co.uk
All services and transactions on this website are governed by UK law.

3. Eligibility to Purchase

You must be at least 16 years of age to make a purchase on our website.
If you are under 16, you must have permission from a parent or legal guardian and use their payment method with consent.

4. Products and Orders

We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Limit the quantities of any products we offer.

  • Discontinue products or change descriptions, pricing, and availability without notice.

All product descriptions and prices are subject to change at any time. We make every effort to display colours and details accurately but cannot guarantee that your device’s display represents them perfectly.

5. Pricing and Payments

All prices are listed in GBP (£) unless otherwise stated and include VAT where applicable.
We accept Shopify Payments, which may include debit or credit cards, Apple Pay, and other available methods displayed at checkout.
Payment is taken at the time of purchase.

If an item is priced incorrectly, we reserve the right to cancel the order and issue a refund before dispatch.

6. Shipping and Fulfilment

Orders are shipped from the United Kingdom and, in some cases, fulfilled through The Collective or other third-party partners.
Delivery times may vary based on stock location and courier services.

We are not liable for delays outside our control, including postal disruptions or customs issues. For full delivery details, please refer to our Shipping Policy.

7. Returns and Refunds

Please refer to our full Return & Refund Policy for details on how to return items, eligibility, and timeframes.
You have 30 days from receiving your order to request a return, provided items meet the required conditions.

8. Liability

STRYQ LTD will not be liable for any indirect, incidental, or consequential losses arising from the use or misuse of our products, including but not limited to loss of income, events, or injury caused by improper use.
Our total liability for any claim related to a purchase will not exceed the amount paid for the product in question.

All products should be used only for their intended purpose.

9. Intellectual Property

All content, designs, images, and materials on this website are the property of STRYQ LTD.
The STRYQ name and logo are protected trademarks.
No part of this site may be reproduced, distributed, or used without written consent from STRYQ LTD.

10. Third-Party Services

Certain products or services available through our website may be fulfilled or handled by third-party providers.
We are not responsible for their privacy practices, content, or actions.
When you use third-party links, you do so at your own risk.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which explains how we collect, use, and protect your data.

12. Termination

We may suspend or terminate your access to our services at any time, without notice, if we believe you have violated these Terms.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.
Any disputes will be subject to the exclusive jurisdiction of the UK courts.

14. Contact Information

Questions about these Terms of Service should be sent to:
team@stryq.co.uk