Royal Mail 48
UK orders are sent using Royal Mail 48. Islands and some remote areas can take longer than the standard service timeframe.
SHIPPING & RETURNS
CLEAR FROM ORDER TO RETURN
We want buying from STRYQ to feel straightforward. Orders are dispatched from the UK, sent with Royal Mail, and backed by a clear returns and exchange process if something is not right.
This page applies to purchases made directly through STRYQ.co.uk.
UK dispatch
Orders are normally dispatched within the first working day.
Dispatch
Within 1 working day
UK delivery
Royal Mail 48
Returns window
Up to 30 days
Customer proof4.9/5 from 118 reviews
01 / SHIPPING
FROM OUR UK BASE TO YOUR DOOR
Orders placed before 11:00am on a working day are normally processed for dispatch that day. Orders placed later are normally dispatched on the next working day.
7–10 working days
International delivery is available in selected markets. Availability is shown at checkout and delivery normally takes around 7–10 working days.
Monday to Friday
We dispatch on working days only. Our order cut-off is 11:00am and we normally dispatch within the first working day.
Tracking
Tracking is provided as standard for UK orders and sent by email when your order is dispatched. International tracking can vary depending on destination and service availability.
Customs & duties
For international orders, the customer is responsible for any customs charges, import duties or local taxes applied by the destination country.
Delivered but not received? Contact Royal Mail and STRYQ at the same time so the delivery can be investigated as quickly as possible. If an order appears delayed or lost, contact us through the Contact page.
02 / RETURNS
A CLEAR 30-DAY RETURNS PROCESS
Returns and exchanges can be requested for eligible items for up to 30 days from the date you receive your order. Contact us before sending anything back.
Start on the Contact page
Tell us your order number, what you want to return and the reason. We will send the return instructions and address.
Keep it resellable
Eligible returns must be unused, unwashed, in original packaging and have the original tags attached or included.
Return postage is yours
The customer is responsible for return postage on normal returns and exchanges. Keep proof of postage until the return is complete.
Trying on is fine
You can try an eligible item on for fit, provided it remains unused, unwashed and the tags are not removed.
- Unused and unworn beyond trying on for fit
- Unwashed
- Original packaging
- Original tags and documentation
- Resellable condition
Non-returnable items
The following products cannot be returned for a change of mind or fit reason due to hygiene:
- Soft flasks
- Running socks
- Nasal strips
Return inspection: STRYQ products are starch-washed before dispatch and inspected again on return. This helps us identify signs of wear or washing. Returns showing use, wear, washing, sweat, dirt, odour or damage may be rejected. If a return is rejected, the customer is responsible for the postage cost to have the item sent back.
03 / EXCHANGES
WRONG SIZE? WE CAN HELP.
Eligible items can be exchanged within the same 30-day window. Contact us first so we can confirm availability and give you the correct return instructions.
Size exchange
If your running belt size is not right, contact us and we can help with the next suitable size and fit guidance.
Size or colour options
If the exact replacement size or colour is unavailable, we will offer the nearest available alternative, including another colour where appropriate.
Customer-paid exchange
Customers are responsible for the postage involved in a standard size or colour exchange.
04 / REFUNDS
WHAT HAPPENS AFTER WE RECEIVE IT
Once an eligible return reaches STRYQ, allow up to three working days for inspection and processing.
Up to 3 working days
We inspect returned products before approving the refund or exchange.
Original payment method
Approved refunds are issued back to the original payment method, including Klarna, Shop Pay and PayPal where used.
Usually 3–5 working days
Once we issue the refund, the time it takes to appear depends on your bank or payment provider.
Original delivery charges are not refunded on standard returns or partial returns from multi-item orders.
05 / FAULTS & WRONG ITEMS
NOT EVERY RETURN IS THE SAME
The route depends on what has happened. Tell us clearly whether the issue is fit, a change of mind, damage on arrival, the wrong item or a manufacturing fault after use.
Contact us straight away
Send your order number plus clear photos or video showing the issue so we can assess it quickly.
STRYQ covers the cost
If we send the wrong item, we will arrange the correct resolution and cover the relevant return and replacement postage.
Use the Warranty route
If a manufacturing fault develops after use, register the product warranty and contact STRYQ rather than using the standard returns process.
Wrong delivery address
Contact us immediately if you notice an address error. We will try to help before dispatch, but STRYQ cannot accept responsibility for parcels lost because incorrect delivery details were supplied by the customer.
Change or cancel an order
Contact us as quickly as possible. We can only change or cancel an order before it has been picked, packed and passed into the dispatch process.
NEED SOMETHING ELSE?
USE THE RIGHT STRYQ PAGE
Quick links to support, product information and fit guidance.
SHIPPING & RETURNS FAQ
QUICK ANSWERS
If your question is specific to an order, use the Contact page and include your order number.
01When will my UK order be dispatched?
We normally dispatch within the first working day. Orders placed before 11:00am on a working day are normally processed for dispatch that day. We dispatch Monday to Friday.
02How long does UK delivery take?
UK orders are sent using Royal Mail 48. Islands and some remote areas can take longer than the standard Royal Mail service timeframe.
03Do you ship internationally?
Yes, in selected markets. International availability is shown at checkout and delivery normally takes around 7–10 working days. Customers are responsible for any customs duties or local import charges.
04Can I return something if it does not fit?
Yes, if the product is eligible for return and remains unused, unwashed, in original packaging and with its tags intact. Contact us before returning the item.
05Who pays the return postage?
The customer pays return postage for standard returns and exchanges. If STRYQ sends the wrong item, we cover the relevant return and replacement postage.
06Which items cannot be returned?
Soft flasks, running socks and nasal strips are not eligible for standard returns due to hygiene reasons.
07When will I receive my refund?
Allow up to three working days after the return reaches us for inspection and processing. Once approved and issued, refunds normally appear within around 3–5 working days depending on the payment provider.
08What if my product develops a fault after I have used it?
Use the STRYQ Warranty route and contact us with your order details plus photos or video of the issue.
09What if I bought from Amazon or TikTok Shop?
This page applies to STRYQ.co.uk orders. Amazon and TikTok Shop returns must be handled through the marketplace where the order was placed and are subject to that marketplace's terms. You can still contact STRYQ for product support.
ORDER WITH CONFIDENCE
BUILT FOR REAL MILES. BACKED BY REAL SUPPORT.
Clear delivery, direct support and practical running gear from a UK brand that stays close to its customers.
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