STRYQ FAQ

ANSWERS FOR THE MILES AHEAD

Q: How can I contact STRYQ support?

You can contact STRYQ through the Contact Page or by emailing team@stryq.co.uk.

Common questions about STRYQ running gear, orders, sizing, delivery, returns and support. The answers below are based on the questions runners ask us most.

If you cannot find what you need, contact the STRYQ team directly and we will help.

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RUNNING GEAR

FIT & HYDRATION

SUPPORT

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WHAT CAN WE HELP WITH?

Most questions fall into four areas. Scroll through the full FAQ below for the detailed answer.

01 Fit & sizing

02 Product care

03 Orders & delivery

04 Support & returns

01How can I get the perfect fit with my running vest?

Loosen both front straps first, put the vest on, then tighten the upper and lower straps evenly until it sits snug with minimal bounce. You should be able to breathe comfortably and move your arms freely.

02Is STRYQ running gear waterproof or sweat-resistant?

STRYQ running belts and vests are made from quick-drying, water-resistant materials designed to handle sweat and light rain. They are not rated for full submersion.

03Where do STRYQ products ship from?

Orders are dispatched from the UK. Shipping options and delivery times are shown at checkout.

04What’s the best way to clean my running belt or vest?

Hand wash in cool water with mild detergent and air dry flat. Avoid bleach, fabric softener and tumble drying to preserve reflective details and performance fabrics.

05What should I do if my STRYQ gear doesn’t fit?

If your item is unused and in sellable condition, you can request a return or exchange within your returns window. Follow the instructions on our returns information page or contact us if you need help.

06How do I use the reflective features on the running gear?

The reflective features on our running gear are designed to enhance visibility in low-light conditions. Wear the gear as usual and the reflective elements will catch light from headlights or street lamps.

07How can I contact STRYQ support?

You can contact STRYQ through our Contact Page or by emailing team@stryq.co.uk.

08Who are STRYQ?

STRYQ is a UK-born running brand focused on practical and reliable gear for runners. Founded by Martin, the brand is built around the belief that Every Move Matters. You can read more on our About page.

09Are the hydration vests compatible with all bottle types?

Our hydration vests are compatible with most standard water bottles. For best results, we recommend using the bottle supplied with your vest where applicable.

10What is your refund policy?

Returns are accepted in line with our current refund and returns policy. Items must meet the return conditions shown in that policy. If you are unsure whether your item qualifies, contact the STRYQ team before sending it back.

11What sizes and fits are available for STRYQ running belts?

STRYQ running belts are available in multiple sizes. Check the size chart on the relevant product page for the current measurements and fit guidance.

12Which phone models fit in the running belt?

Our running belts are designed to fit most modern smartphones, including larger iPhone and Samsung models. Check the product page for the current fit and storage guidance.

13Can I change my order after purchase?

If you need to change an order, contact us as soon as possible. We will do our best to help if the order has not already been processed or dispatched.

14Can I use STRYQ running gear for the gym or hiking?

Yes. Many STRYQ products can also work for gym sessions, hiking and other active use where secure storage, hydration or comfort are useful.

15Are STRYQ products available on Amazon or TikTok Shop?

Yes. STRYQ products are available through our own website and selected official STRYQ stores on Amazon and TikTok Shop.

STILL NEED HELP?

TALK TO THE STRYQ TEAM

Questions about an order, sizing, returns or which product is right for you? Send us a message and we’ll help you get it sorted.

CONTACT STRYQ VIEW WARRANTY

WHILE YOU’RE HERE

DISCOVER STRYQ RUNNING GEAR

Practical running gear built around storage, hydration, comfort and the miles in front of you.

Phone, keys & fuel

Running Belts

Secure storage for the essentials without loading your pockets.

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Hydration for longer miles

Running Vests

Carry hydration, fuel and essentials when distance starts to build.

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Comfort from the ground up

Running Socks

Technical construction built around moisture management, cushioning and support.

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