STRYQ FAQ

Common Questions About Our Running Gear, Orders, and Support.

If you have a question about STRYQ products, orders, or sizing, you’ll find the answers here. Our FAQ section covers everything from running gear details to shipping, returns, and customer support. All responses are based on real feedback from our runners and updated regularly to keep information clear and accurate.

If you can’t find what you’re looking for, reach out to us directly through our Contact Page and we’ll be happy to help.

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How can I get the perfect fit with my running vest?

Loosen both front straps first, put the vest on, then tighten the upper and lower straps evenly until it sits snug with minimal bounce. You should be able to breathe comfortably and move your arms freely.

Is STRYQ running gear waterproof or sweat-resistant?

STRYQ running belts and vests are made from quick-drying, water-resistant materials designed to handle sweat and light rain. They are not rated for full submersion.

Where do STRYQ products ship from?

rders are dispatched from the UK. Shipping options and delivery times are shown at checkout.

What's the best way to clean my running belt or vest?

Hand wash in cool water with mild detergent and air dry flat. Avoid bleach, fabric softener and tumble drying to preserve reflective details and performance fabrics.

What should I do if my STRYQ gear doesn't fit?

If your item is unused and in sellable condition, you can request a return or exchange within your returns window. Start the process via our Returns page and follow the instructions provided.

How do I use the reflective features on the running gear?

The reflective features on our running gear are designed to enhance visibility in low-light conditions. Simply wear the gear as usual, and the reflective elements will catch the light from headlights or street lamps.

How can I contact STRYQ support?

You can contact STRYQ support through our website's contact form or by emailing team@stryq.co.uk. Our team is here to assist you with any questions or concerns.

Who are STRYQ?

STRYQ is a UK-born running brand dedicated to providing practical and reliable gear for runners. Founded by Martin, who transformed his life through running, STRYQ emphasizes the philosophy that 'Every move matters.'

Are the hydration vests compatible with all bottle types?

Our hydration vests are compatible with most standard water bottles. For best results, we recommend using the bottle that comes with your vest.

What is your refund policy?

Our refund policy allows for returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact customer support to initiate a refund.

What sizes and fits are available for STRYQ running belts?

Our running belts come in various sizes to ensure a comfortable fit for all runners. Please refer to our size chart on the product page for detailed measurements.

Which phone models fit in the running belt?

Our running belts are designed to fit most modern smartphones, including iPhone and Samsung models. Please check the product specifications for exact dimensions.

Can I change my order after purchase?

If you need to change your order after purchase, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

Can I use the running gear for gym or hiking?

Yes, our running gear is versatile and can be used for various activities including gym workouts and hiking. The design ensures comfort and functionality across different activities.

Are STRYQ products available on Amazon or TikTok Shop?

Yes, STRYQ products are available on both Amazon and TikTok Shop. You can find our official store pages on these platforms for convenient shopping.